Terms & Conditions

These terms, together with our privacy policy, our bonus terms and the rules of each game, form the agreement between you and us. By opening an account, depositing funds or placing a wager, you confirm that you have read them and agree to be bound by them.

Changes to these terms

We may update these terms, for example to reflect a change in the law, in the payment methods we offer or in how the site works. The version published on this page is always the one that applies.

Minor changes, such as corrected wording, are published without separate notice. Where a change materially affects your rights, we will tell you in advance by e-mail or by a message in your account. If anything is unclear, ask us on live chat or at support@casinojammyjack.co.uk before you play.

Your account is personal to you. You may hold one account only, in your own name, and use it only for your own play.

Who can open an account

• You are at least 18 years old. We accept no registration, deposit or wager from anyone under 18.
• You are resident in the United Kingdom and are opening the account for yourself, not for anyone else.
• You have the legal capacity to enter into this agreement.
• You are not self-excluded from this site and you are not registered with GamStop.
• You do not already hold an account with us, whether open, closed or suspended.
• You will deposit only with a payment method held in your own name.

Accurate registration details

The details you give us - your name, date of birth, address, e-mail and telephone number - must be accurate and complete, and you must keep them current in your account. Payments can be delayed or declined where the details we hold do not match your documents or your payment method.

Keeping your login safe

Your username, password and any security codes are yours to protect. Do not share them or let anyone else use your account. Activity carried out through your login is treated as yours unless you tell us promptly that the account has been used without your permission. Contact us straight away on live chat or at support@casinojammyjack.co.uk if you think someone else has your details, and we will secure the account.

We hold a gaming licence and are required to know who our customers are. We therefore verify every account, and we may ask for documents at any point, not only at registration.

Verification checks

Before we process your first withdrawal, we must have confirmed your identity, your age and your address. Where we are required to do so, or where your deposits or play make it appropriate, we will also ask about the source of the funds you are gambling with. Until the checks are complete, your account may be restricted and withdrawals held.

Deposits

Deposit only with a method held in your own name. The methods open to you, the minimum and maximum amounts and any processing times are shown in the cashier. Deposited funds are for gambling, and your account is not a place to store money.

Withdrawals

Where possible we return funds to the method you deposited with. Where that is not possible, we will ask for an alternative in your name. Withdrawal limits and processing times are shown in the cashier. A withdrawal may be held while verification is completed, while a wagering requirement is still open, or while we look into unusual activity on the account.

Every bonus, free spin, cashback or other promotion comes with its own terms, published with the offer. Those terms sit alongside these ones and, where the two differ, the terms of the offer apply to that offer.

Before you claim, check at least:

• the wagering requirement, and which games count towards it and at what rate
• the maximum stake allowed while a wagering requirement is open
• how long the bonus or any free spins last before they expire
• any cap on what can be converted into withdrawable cash
• whether a deposit is needed, and which payment methods qualify

Abuse of promotions

Promotions are for players who use them in good faith. We may remove a bonus, void the winnings from it and withhold future offers where we find, for example, several accounts claiming the same offer, stakes above the stated maximum, low-risk play designed only to clear a wagering requirement, or coordinated play between connected accounts. Where abuse is established, we may close the account and return only your deposits.

You can set deposit limits, loss limits and session reminders in your account, take a short time-out, or self-exclude for a longer period. Self-exclusion closes the account for the period chosen and we cannot reopen it early. GamStop lets you block your online gambling across participating operators. Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline.

When an account is closed or suspended

• At your request. Tell us on live chat or at support@casinojammyjack.co.uk and we will close the account and pay out any available balance once checks are complete.
• After long inactivity. We will contact you using the details we hold before taking any step, and funds that belong to you are returned.
• Where these terms are breached. For example a second account, false details, a payment made from someone else's method, or unlawful use of the site.

If we suspend an account while we look into something, we will tell you what is happening and keep the suspension in place no longer than necessary.

If something goes wrong

Tell us first. Write to support@casinojammyjack.co.uk with your username, the date and time of what happened and anything that supports it, or raise the matter on live chat. We will acknowledge your complaint, look into it and reply within a reasonable time, keeping you updated if we need longer.

If we cannot settle the matter between us, you may refer it free of charge to the independent dispute resolution service named in our final response. That service is independent of us and we will cooperate with it.

Our liability

We provide the site and the games with reasonable care and skill, but we cannot promise that they will always be available or free of faults. We are not responsible for losses caused by your device, your internet connection or events outside our reasonable control. Where a game malfunctions, the round is void and stakes are returned. A payout credited in error does not become yours and may be reclaimed. Nothing here limits liability that cannot be limited by law, including liability for fraud or for death or personal injury caused by negligence.

Governing law

These terms are governed by the laws of England and Wales, and any dispute between us is dealt with under those laws. If part of these terms is found to be unenforceable, the rest continues to apply. Closing your account does not affect obligations either of us has already incurred.