Privacy Policy

We collect data you give us, data created as you use the site, and data we receive from the partners who help us check identity and process payments.

Account and contact details

When you register, you give us your name, date of birth, address, e-mail address, mobile number, username and password, together with the preferences you set in your account, such as marketing choices and the limits shown in your account.

Identity and verification documents

To meet our legal duties we ask for documents and information confirming who you are, how old you are, where you live and that the payment methods on your account belong to you. These may include photo identification, proof of address, bank or card statements and, in some cases, information about the source of the funds you deposit. We hold a gaming licence and must verify every account, so play and withdrawals can be held until these checks are complete.

Transactions and play

We keep records of deposits, withdrawals, bonuses, wagers, game rounds, balances and any charges applied, along with the payment details needed to process them as set out in the cashier.

Device, usage and contact data

When you visit the site we receive your IP address, the approximate location derived from it, device type, operating system, browser, language settings, login times and the pages and games you open. We also keep copies of e-mails, live chat transcripts and notes of any complaint or safer gambling conversation, so our team can pick up where the last one left off.

We use personal data only where we have a lawful reason. Under UK GDPR those reasons are called legal bases, and in plain words ours are: doing what our contract with you requires, meeting a legal duty, pursuing our legitimate interests in a way that does not override your rights, and acting on consent you have given.

Gambling is for adults only. We will not open an account for anyone under 18, and we use the data above to confirm age before play begins.

We also use account and play data for safer gambling purposes: applying the deposit limits, time-outs and self-exclusions you request, recognising patterns that may point to harm, and honouring registrations made with GamStop. If we contact you about your play, we may point you towards GambleAware, GamCare or the National Gambling Helpline.

We do not sell your personal data. We share it only where this is needed to run your account, keep the site lawful and safe, or where the law requires it.

• Payment providers and banks, to take deposits, pay withdrawals and look into disputed transactions.
• Identity-verification and fraud-prevention partners, who confirm the details you give us against their own records and flag suspected fraud, duplicate accounts or money laundering.
• Game and platform suppliers, who operate the games and the technology behind your account.
• Service providers who host our systems, send our messages and support our customer team, acting under contract and only on our instructions.
• Regulators, law enforcement, tax authorities and dispute resolution bodies, where we are required to report or to respond to a lawful request.
• Professional advisers, such as auditors and lawyers, and any party involved in a reorganisation of our business where the site passes to a new operator.

Everyone acting for us is bound by confidentiality and may use your data only for the purpose we gave it to them. Where data is handled outside the United Kingdom, we put in place safeguards recognised under UK data protection law so that it keeps the same level of protection.

We keep your data for as long as your account with us is open, and afterwards for the period the law requires us to retain records of players, payments and verification checks. Anti-money-laundering, licensing, tax and accounting rules all set minimum retention periods, so we cannot delete everything at the moment an account closes.

Records of self-exclusion and of marketing opt-outs are kept for as long as we need them to keep honouring your choice. Data we no longer need is deleted or anonymised so that it can no longer be linked to you. Where an account is closed, the remaining records are held in restricted form and used only for the legal duties described above.

Under UK data protection law you hold the following rights over the personal data we keep about you.

1. Access. You can ask us for a copy of the personal data we hold about you, together with an explanation of how and why we use it.
2. Correction. You can ask us to correct any data about you that is wrong, out of date or incomplete.
3. Erasure. You can ask us to delete data that we no longer have a lawful reason to keep.
4. Restriction. You can ask us to pause our use of your data while a question about its accuracy or about our use of it is being looked into.
5. Objection. You can object to any use of your data that relies on our legitimate interests, including profiling carried out to decide which promotional messages you see.
6. Withdrawing consent. You can withdraw consent you have given us at any time, and we will stop the use that depended on it from that point onwards.
7. Portability. You can ask us to send the data you gave us to you, or to another provider, in a commonly used electronic format.

Some rights have limits. We cannot erase records we are required by law to keep, and we cannot reopen an account that is self-excluded or lift a self-exclusion before its term ends.

To use any of these rights, write to support@casinojammyjack.co.uk from the e-mail address registered on your account, or start a session on our live chat. We may ask you to confirm your identity first, so that we do not disclose data to the wrong person, and we will reply within the period set by UK data protection law. There is normally no charge.

We and our providers use cookies and similar technologies to keep you signed in, remember your settings, measure how the site is used and, where you agree, tailor the offers you see. You can manage your choices through the cookie banner or your browser settings, although switching off essential cookies will stop parts of the site working. Our Cookie Policy sets out each category and how to change your mind later.

We protect your data with encryption in transit, access controls, logging and staff training, and verification documents are held in systems built for that purpose. No system is completely secure, so please keep your password private, use credentials you do not use elsewhere, and tell us straight away if you think someone else has had access to your account.

We may update this policy when our systems, practices or legal duties change. The current version is always shown on this page, and we will tell you about significant changes by e-mail or by a notice in your account. Any question about this policy can be sent to support@casinojammyjack.co.uk or privacy@casinojammyjack.co.uk, or raised with our team on live chat.