Bonus Terms and Conditions

These Bonus Terms and Conditions apply to every bonus, free spin, free bet, cashback credit, tournament prize and other promotional award we make available to you at Jammy Jack Casino. They sit alongside our general Terms and Conditions and our Privacy Policy, and together these documents form the agreement between you and us.

Each individual offer also carries its own terms, published with the offer or shown in the cashier: the qualifying deposit, the wagering requirement, the games that count towards it, the maximum bet allowed while wagering is open and the period in which the offer must be used. Where the terms of an individual offer differ from these general terms, the terms of that offer apply.

By claiming or accepting a bonus, you confirm that you have read and accepted these terms and the terms of the offer concerned. If anything is unclear, please ask our live chat team or e-mail support@casinojammyjack.co.uk before you claim.

To claim any promotion you must hold a registered account with us, be aged 18 or over, and be resident in a country we accept. We hold a gaming licence and verify the identity, age and payment details of account holders, and these checks may be completed before a bonus is credited or before a withdrawal is paid.

• One account per person, household, device, IP address and payment method. Duplicate accounts are not eligible for promotions.
• Offers are personal to you. They cannot be transferred, sold or shared with another customer.
• Some offers are for new customers only and can be claimed once; others are limited to customers who receive them directly from us.
• Where a qualifying deposit is required, it must be made using a payment method held in your own name and must meet the minimum amount shown with the offer.
• Deposits made with certain payment methods may not qualify. The cashier shows which methods are excluded at the time you deposit.
• If an offer requires a promotional code, the code must be entered as shown before or during the qualifying deposit. We cannot apply a code after a deposit is complete.

If you have opted out of marketing, or you have an active time-out or self-exclusion on your account, we will not send you promotional offers and you will not be able to claim them.

Most bonuses carry a wagering requirement: a total amount that must be staked before bonus funds, or winnings generated from them, can be withdrawn. The requirement is expressed as a multiple of the bonus, the qualifying deposit, or both, and the multiple that applies is shown with the offer and in the promotions area of your account.

Stakes on different game types contribute at different rates, and some games are excluded from wagering altogether. Stakes on an excluded game will not count towards the requirement and may breach the terms of the offer. You can check your progress towards a wagering requirement at any time in your account.

While a wagering requirement is open, the maximum bet shown with the offer applies to every spin, round or hand, including feature-buy or bonus-buy options where those are permitted at all. Stakes above that limit may result in the bonus and any winnings from it being removed.

1. Where your account holds both cash and bonus funds, stakes are taken in the order set out in the cashier, and your own cash balance is normally used first.
2. Until the wagering requirement is met, bonus funds and winnings derived from them are shown separately and are not available to withdraw.
3. Some offers cap the amount that can be won or withdrawn from a bonus. Any amount above the cap shown with the offer is removed once wagering is complete.
4. If you request a withdrawal while a wagering requirement is still open, the bonus and any winnings from it may be removed and only your own funds paid out.
5. A bonus or set of free spins that is not used within the period shown expires and is removed from your account automatically.

Free spins are played at the stake and on the game stated in the offer. Winnings from free spins are normally credited as bonus funds and are subject to the wagering requirement for that offer.

You can ask us to cancel an active bonus. Once it has been removed, the bonus and any winnings generated by it are forfeited and only your own cash balance remains available.

Promotions are intended for customers playing in the ordinary way, for entertainment. The following are treated as misuse of an offer:

• Opening or using more than one account, or acting together with other customers, in order to claim the same offer more than once.
• Staking in a pattern designed only to clear a wagering requirement at little or no risk, for example by covering opposing outcomes in the same game.
• Exceeding the maximum bet shown with the offer, or staking on excluded games, while a wagering requirement is still open on your account.
• Depositing and withdrawing repeatedly without reasonable play, where the purpose is to collect promotional credit rather than to play.
• Giving inaccurate registration or payment details, or funding your account with a payment method that does not belong to you.

Where we have reasonable grounds to believe an offer has been misused, we may remove the bonus and any winnings from it, withdraw access to promotions, and, where appropriate, suspend or close the account under our general Terms and Conditions. Decisions of this kind are taken only after we have looked at the account and the play concerned. We may also correct obvious errors in an offer and recover amounts credited in error.

We may add, change, suspend or end any promotion at any time. Where a change affects a bonus already active on your account, we will apply the terms published when you claimed it, unless a change is required for legal or regulatory reasons.

Gambling should stay affordable and under your control. You can set deposit and loss limits, turn on session reminders, take a short time-out or self-exclude for a longer period using the tools and limits shown in your account. GamStop allows you to exclude yourself from online gambling sites licensed in Great Britain in one step. Free, confidential support is available from GamCare, GambleAware and the National Gambling Helpline.

If you have a question about an offer, or you believe a bonus has been applied to your account incorrectly, contact our live chat team or e-mail support@casinojammyjack.co.uk and we will look into it.