Welcome Package Up to £5300+ 200 Free Spins

Join in a minute, play right away

Visa

Bonus terms & conditions apply.

Contact Us

This page explains how to reach our support team and what to include so we can help you on the first reply. It also sets out how to raise a complaint about your account with us.

From the game library

Esqueleto Explosivo 2Esqueleto Explosivo 2
Cash PatrolCash Patrol
Big Bass BonanzaBig Bass Bonanza
Club TropicanaClub Tropicana
Heart of CleopatraHeart of Cleopatra
Big Bass Splash 1000Big Bass Splash 1000

How to reach us

There are two ways to contact us:

  • Live chat - available on the site 24/7, from any page.
  • E-mail - support@casinojammyjack.co.uk, best for anything that needs documents or a longer explanation.

Live chat is the quicker route for urgent matters. E-mails are answered in turn, and we always reply to the address registered to your account.

What to have ready when you write

Including the details below in your first message saves a round of questions.

  1. Your username, or the e-mail address registered to your account.
  2. The game, bonus or transaction involved.
  3. The date and time it happened, including your time zone.
  4. A short description of what you expected and what happened instead.

Never send us your password

Our team will never ask for your password. If a message asks you for it, it did not come from us.

Common questions we help with

  • Account setup, log-in problems and verification of your identity.
  • Deposits, withdrawals and the payment methods shown in the cashier.
  • Bonuses, wagering requirements and promotional terms.
  • Technical issues with a game or with the site itself.
  • Safer gambling tools, including deposit limits, time-outs and self-exclusion.

Our site is for players aged 18 and over. For free and confidential support outside of us, GambleAware, GamCare and the National Gambling Helpline are available, and GamStop allows you to self-exclude from licensed online operators in Great Britain.

Complaints

If something has gone wrong, write to support@casinojammyjack.co.uk with Complaint in the subject line and include the details listed above.

  1. We acknowledge your complaint in writing.
  2. We check the account, game or payment records that relate to it.
  3. We reply with our findings once the matter has been looked into, and tell you what we will do if something needs putting right.

If our answer does not settle the matter, we will explain the next step open to you, as set out in our terms and conditions.